Flexible SMS appointment booking optimizes customer communication in the retail sector

“In a team meeting, we agreed that we needed an individual appointment booking system to be able to react flexibly to waiting times. Our problem was that we only have a very small store area compared to other stores in our retail chain. However, the customer frequency is comparatively very strong. On average, 1,000 people come into the store every day, and before Corona it was even 2,000 visitors,” says Tobias Klee, describing the initial situation.
“The regulatory office would likely have made further regulations, or the center operator would have pushed to use its own appointment booking provider. This system was not adaptable for our small store. It was too complicated to handle and to educate the amount of customers,” the store manager continues.

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