How do patients deal with the new possibilities of remote treatment?
Thus, the step to medical care via telecommunications is obvious to some. It is also easier for many patients to open up about intimate problems if they can talk/write about their situation as impersonally as possible. The communication via SMS also allows a free time management, so that a message from the doctor can also be answered on the go or while working.
How do you feel about remote treatment options? Let us know in the comments below.
While psychological and emotional care by SMS, telephone and email rely predominantly on anonymity – for example the helpline for children – other institutions pursue a preventive purpose. For example, the EMOX Foundation supports smokers in quitting by grabbing their mobile phone instead of a cigarette and writing an SMS to get the real worries and causes under control. Such projects have been very successful for years and are becoming increasingly popular.
Of course, the exchange between doctor and patient in remote treatments is subject to to the new General Data Protection Regulation (GDPR). Its specifications are mandatory in the technical implementation of web platforms, apps, video and audio transmission. Basically, the new form of treatment distinguishes between teleconsultation (e.g., video / telephone conversations via web portal, app or telephone), telediagnostics (e.g., video conferencing with image and data transmission), and telemonitoring (e.g., monitoring of readings through data transmission via web portal, app, or display devices).
For anyone who still has a general trust problem, it’s advisable to get to know the appropriate physician in one or two appointments and only then, if necessary, to continue the therapy as a remote treatment. Thanks to the new GDPR, patients can always view the data stored about them, even which third-party providers and telecommunications providers they are transmitted by. Parallel to the General Data Protection Regulation, which will come into effect on May 25th, there is a great need for discussion in many waiting rooms. Because even some medical assistants and nurses are not quite sure what they have to consider, the topics are sometimes addressed “across the counter”. The older generation in particular is feverishly involved. Is it still allowed to loudly tell the own telephone number? Why can’t the daughter just pick up the recipe and what if you miss the call from your doctor’s practice? There’s much ambiguity and above all uncertainty, where it should be uncomplicated.
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