SMS solution saves time in crisis coordination at Malteser Hilfsdienst

Few people know, however, that there are roughly 51,000 volunteers who are involved in work at the Malteser Hilfsdienst every year. In Koblenz, the beautiful historic city on the Rhine and Moselle with almost 114,000 inhabitants, the Malteser Command Staff (a common term from civil protection) consists, depending on the situation, of up to 12 volunteer leaders who are responsible for about 70 volunteers.
Thus, the aim was to ensure short-term and reliable communication with the emergency services, both at the level of the emergency services and the responsible managers.
At the beginning of the Corona crisis, the management level had to react quickly. Most importantly, they had to optimise internal communication with the emergency services and volunteers in case of pandemic operations. The volunteers have had short training courses as nursing assistants, so that they can be appointed as a reinforcement component for the certified hospital staff.

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